We are seeking a dependable, organized, and patient-focused Front Desk Patient Services Representative to join our busy chiropractic healthcare team. This position plays an important role in creating a positive patient experience while keeping the clinic schedule, patient accounts, and day-to-day front office operations running smoothly.
This is a fast-paced position that requires someone who can comfortably manage multiple priorities, communicate professionally with patients and providers, and maintain accuracy even during busy clinic hours.
Primary Responsibilities
Patient Experience
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→Greet and check patients in and provide a welcoming, professional experience.
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→Answer incoming phone calls and complete necessary callbacks.
Schedule & Patient Flow
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→Schedule, reschedule, and cancel patient appointments.
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→Schedule future appointments according to prescribed treatment plans.
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→Monitor scheduling requests received through phone, voicemail, email, and TrackStat/text messaging.
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→Follow up with patients who miss appointments.
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→Room patients and assist with maintaining efficient patient flow throughout the clinic.
Financial & Account Accuracy
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→Scan and maintain patient insurance cards, photo identification, and other required documentation.
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→Obtain required patient signatures, including financial policies, HIPAA forms, Right to Refuse forms, NCS forms, and other clinic paperwork.
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→Explain insurance benefits and patient financial responsibility within established clinic guidelines.
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→Collect copays, coinsurance, balances, and other patient payments.
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→Send payment links for missed appointments and late cancellations and document them accurately in the patient's ledger.
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→Assist with maintaining accurate patient demographic and account information.
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→Update information such as fee schedules, primary provider/appointment provider, and parent information on minor patient accounts.
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→Count and reconcile front desk cash and notify clinic leadership when a cash drop is needed.
Front Desk Ownership
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→Takes ownership of tasks rather than waiting to be reminded.
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→Identify scheduling gaps, patient-flow concerns, or delays and communicate them appropriately.
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→Monitor the front desk for missed steps or recurring workflow issues and help maintain consistent check-in, payment, scheduling, and communication standards.
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→Maintain adequate copies of commonly used patient forms.
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→Handle incoming faxes and route information appropriately.
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→Assist with opening and closing front-office responsibilities as assigned.
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→Participate in front-office workflow improvements and clinic meetings.
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→Work collaboratively with other front desk and administrative team members and provide coverage where appropriate.
What Success Looks Like
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✓Patients are greeted promptly and consistently receive a warm, professional experience.
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✓Appointments are scheduled accurately according to care plans.
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✓Missed appointments and scheduling gaps are identified and addressed quickly.
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✓Patient payments are collected accurately and consistently according to clinic policy.
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✓Patient records, forms, insurance information, and account details remain complete and accurate.
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✓Established clinic systems and procedures are followed consistently and accurately without repeated correction or retraining.
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✓Providers and teammates are proactively informed when patient-flow or scheduling issues arise.
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✓Front-desk responsibilities are completed without repeated reminders or follow-up from leadership.
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✓Problems are brought forward with context and, when appropriate, a proposed solution.
What We're Looking For
The strongest candidate will be someone who:
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→Takes ownership of tasks rather than waiting to be reminded.
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→Is warm and professional with patients while still being efficient and able to keep conversations on track.
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→Is highly organized and attentive to detail.
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→Can quickly prioritize competing needs in a busy clinic environment while maintaining accuracy and a calm, professional patient experience.
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→Notices problems and communicates them before they become larger issues.
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→Is comfortable discussing payments and collecting money from patients.
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→Can learn and consistently follow established procedures.
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→Communicates clearly and professionally with patients, coworkers, and healthcare providers.
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→Is comfortable using multiple computer systems throughout the day.
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→Works well as part of a team and is willing to assist outside of their immediate task list when clinic needs require it.
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→Is dependable and understands that consistent attendance is particularly important in a patient-facing healthcare position.
You'll thrive in this role if you naturally notice what needs attention, follow established systems consistently, communicate early when something is off, and take responsibility for getting things across the finish line.
This Role May Not Be a Fit If…
You prefer a slow-paced front desk, need frequent reminders to complete recurring responsibilities, are uncomfortable discussing money with patients, struggle when priorities shift throughout the day, or prefer to wait for direction rather than taking initiative within established procedures.
Preferred Qualifications
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→Previous medical, chiropractic, dental, physical therapy, or other healthcare front-office experience.
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→Experience with patient scheduling and electronic health record/practice-management software.
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→Familiarity with health insurance terminology, copays, deductibles, coinsurance, and patient benefits.
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→Experience handling payments and balancing cash.
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→Strong computer and data-entry skills.
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→Chirotouch experience a plus.
Healthcare experience is preferred, but the ability to learn quickly, communicate well, remain organized, and take ownership of responsibilities is equally important.
Schedule
Approximately 35–37 hours per week, Monday through Friday, with availability during scheduled clinic hours required.
Compensation & Benefits
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✓Starting at approximately $22/hour, depending on experience
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✓Medical benefits
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✓401(k) contributions
About the Position
This is not a traditional receptionist position where the primary responsibility is answering phones. Our front desk team is actively involved in patient scheduling, maintaining accurate patient information, collecting payments, supporting patient flow, communicating with providers, and helping ensure patients receive a consistent experience throughout their care.
We are looking for someone who enjoys working with people but also values accuracy, efficiency, accountability, and teamwork.
Cooper Chiropractic Center for Health & Wellness is an equal opportunity employer. We value professionalism, integrity, and alignment with our clinic values. By submitting this application, you acknowledge that Cooper Chiropractic Center for Health & Wellness will collect and review your information solely for employment consideration. Application data is stored securely and accessed only by authorized personnel. We do not sell or share applicant information.
